Refund policy

We want you to feel confident about your SATIN SKY purchase. Before sending an item back, contact support@satinskyboutique.com with your order number, the email address used at checkout, and the reason for your request.

Return and exchange eligibility is reviewed based on the item, its condition, the information presented at the time of purchase, and applicable law. Please wait for return instructions before shipping an item back.

To help us review your request, keep the item unworn and unused, with its original tags and packaging whenever possible. Items that show signs of wear, washing, alteration, damage after delivery, or missing components may not be eligible.

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include clear photos so we can review the issue.

Exchanges depend on product and size availability. If an exchange is not available, our support team will explain the available options.

If a refund is approved, it is issued to the original payment method. The time for the credit to appear may vary by payment provider.

Do not send returns to an address without first receiving instructions from support@satinskyboutique.com.